| Job Title: |
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QA Specialist - Call Center |
| Category: |
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Quality Assurance (QA) |
| Total Positions: |
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10 |
| Job Location: |
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Islamabad, Rawalpindi |
| Gender: |
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No Preference |
| Age: |
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22 to 33 years |
| Minimum Education: |
|
Bachelors |
| Career Level: |
|
Entry Level |
| Minimum Experience: |
|
Less than 1 Year |
| Salary Range: |
|
PKR 45,000 to 60,000 per Month |
| Apply By: |
|
Oct 26, 2025 |
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| Job Description: |
You will be responsible for assessing the quality of the performance of our call center.
Requirements:
- Minimum 6 months of experience in a call center
- Good English communication skills
- Punctuality and hard work
- Able to work in the night shift
Responsibilities:
- Perform live call monitoring and provide trend data to the site management team.
- Perform daily evaluations of customer interacting departments.
- Participate in all QA meetings, training and workshops to be aligned with the team and better understand the updates and processes.
- Making and sharing daily productivity reports.
- Participate and coordinate in calibration sessions.
- Call Scoring according to call evaluation.
- Provide feedback to Sales reps, team leaders, and managers.
- Conduct feedback and training sessions for reps.
- Resolve any disputes filed by reps, TLs, and/or Managers.
- Prepares and analyses internal and external quality reports for management staff review.
- Perform any other duties as assigned.
- Achieve all daily and monthly KPIs.
Shift: Full-Time Night Shift |
| Company Information |
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Company Name: Prime BPO
Company Description:
Prime BPO & Telecommunications is a Business Process Outsourcing company that was established in 2015. The company has a clear vision to be the market leader and provide outstanding quality customer service for all our new and existing clients. The company stands better and is different with its employment and employees' personal development plan.
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