We are seeking a motivated and results-driven individual to join our team as a Customer Support Executive with a focus on leads handling. The successful candidate will be responsible for proactively reaching out to potential customers, qualifying leads, and nurturing relationships.

Responsibilities:

• Conduct outbound calls to prospective customers based on provided leads.
• Identify and qualify potential leads through effective questioning and information gathering.
• Maintain accurate and detailed records of lead interactions in the CRM system.
• Develop a deep understanding of the services offered by the company.
• Build rapport with leads to establish trust and credibility.
• Follow up on leads in a timely and professional manner to keep them engaged.
• Deliver compelling sales pitches to communicate the value of our offerings.
• Address and overcome objections raised by potential customers.
• Coordinate with sales and marketing teams to align strategies and share valuable insights from lead interactions.
• Provide feedback on the quality of leads and suggest improvements to lead generation processes.
• Meet or exceed weekly/monthly lead generation targets.
• Provide regular reports on lead conversion rates, call metrics, and other relevant KPIs.

Qualifications:

• Previous experience in outbound calling, telemarketing, or a similar role.

• Excellent communication and interpersonal skills.

• Ability to navigate CRM systems and maintain accurate records.

• Goal-oriented and self-motivated.

• Familiarity with the industry and products/services is a plus.