Agents@Work is seeking individuals, who are able to provide a world-class experience taking pride as a Floor Manager. Position Summary:Coach and develop a call center team to meet productivity, quality, and attendance goals. 

Job responsibilities include 

·       monitoring the day to day tasks in the call center and helping call center agents to perform better.

·       include motivating and leading the team leaders to ensure that the quality of work performed by call center agents is good.

·       required to maintain the infrastructure and inventory of the call center and placing purchase orders for the required material and equipment.

·       include setting up company’s goals, targets and performance requirements to achieve better quality in work and profitability for the organization.

·       conduct market surveys to introduce better strategies for work in order to achieve excellence in performance of call center staff.

This is an immediate hire and this individual must have a sales background including call-center experience (3-4 years of managing others is a must).  Looking to work in a fun environment with professionals that are striving to be successful?  Look no further!

We are interviewing actively this and next week. Apply today to be considered!

Skills and expertise required:

• Previous call center experience 


• Excellent communication skills 


• Computer skills including Microsoft Office programs 


• First Level Supervisory experience 


• Excellent organizational skills 


• Time management abilities 


• Multi-tasking abilities 


• Maintaining efficiency in a fast-paced work environment 


• High professional standards and unquestionable discretion 

Skills and expertise required:

• Previous call center experience 


• Excellent communication skills 


• Computer skills including Microsoft Office programs 


• First Level Supervisory experience 


• Excellent organizational skills 


• Time management abilities 


• Multi-tasking abilities 


• Maintaining efficiency in a fast-paced work environment 


• High professional standards and unquestionable discretion 

NOTE:

Kindly attach cover letter along with your CV answering the following questions:

How many years’ experience of working in a Call Center as floor manager? What were your job responsibilities in the previous call center? Your 3 strengths as a Floor Manager? Your 3 weaknesses as a Floor Manager? Why do you think you are the most suitable candidate for this job position?