Call Center Agent  
VisacentrePk   More jobs from this company

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Job Title:   Call Center Agent
Category:   Client Services
Total Positions:   1
Job Location:   Islamabad, Faisalabad, Lahore
Gender:   Female
Age:   20 to 30 years
Minimum Education:   Bachelors
Career Level:   Experienced Professional
Minimum Experience:   2 Years3 Years
Apply By:   Feb 11, 2018
     
     
 
Job Description:

Visa Centre having office in Lahore, Islamabad, Faisalabad requires experienced Call Centre Agents.

Females should have 2-3 years of experience in the same field, fluent in English with excellent inter-personal communication skills.

Good Salary Package

Office timings 10 am to 6pm

Skills

Fluent English,English Fluency, Excellent communications skills,

Microsoft Office Suite, Selling Skills, Microsoft Excel, computer knowledge, Good Telephone Manners,

EDUCATION AND SKILLS NEEDED

·         Minimum Bachelor’s degree  or equivalent At least (2-3) years of experience

·         Must have knowledge related to Google/Facebook/LinkedIn/Twitter marketing.

·         Ability to perform research, analyzes websites, document changes,

·         Ability to compile and analyze search data and metrics and make decisions regarding campaign direction

·         Excellent Microsoft Office skills Strong oral and written communication skills

Competencies:

·         Strong Sales skills and ability to convince people. Sales and Marketing skills will be a distinct advantage.

·         Effective communication and presentation skills

·         Strong organizational, administrative and planning skills

·         Excellent spread sheet (MS Excel) and data analysis skills

·         Excellent interpersonal and team skills

·         Can work to achieve targets set by company & can communicate effectively

·         Should have working knowledge of Computers and MS Office.

·         Should be Internet and Social Media Savvy.

·         Good communication (oral and written) and analytical skills

·         Strong customer orientation

·         The selected candidate will be responsible for the following:

·         - Daily operations and smooth functioning of the branch.

·         - Driving quarterly targets through the team.

·         - Work in coordination with Manager.

·         - Contribute in marketing strategy.

·         The successful candidate will be offered training and development with domestic and international travelling opportunities.

·         Handle escalated calls when required and take care of difficult scenarios when necessary.

·         Managing large amounts of outbound calls in a timely manner.

·         Build sustainable relationships and engage customers.

·         Keep records of all conversations in our call center database in a comprehensible way

·         Strong phone and verbal communication skills along with active listening

·         Should be excellent in English Language ( Writing, Speaking, Listing and Reading)

·         2 years of relevant work experience

·         Ability to counsel students and convert walk-ins / leads in to admissions.

·         Regular follow-up with clients.

·         Maintaining Database on Daily Basis. Maintaining files and records with effective filing systems

·         Obtains client information by answering telephone calls; interviewing clients; verifying information.

·         Previous experience of working in similar capacity at Organization will be preferred


Required Skills:
Fluent English,Excellent communications skills,Microsoft Office Suite,Selling Skills,Microsoft Excel,Computer Knowledge,Good Telephone Manners,Marketing skills,Internet,social media

Company Information
 
Company Name:  VisacentrePk
Company Description:
Pakistan's Number # 1 Company For Visa, Immigration & Nationality Services Visa Centre Since 1989 is a Europe & UK Based organization having its offices and Associate offices all over the world with branch offices in major cities of Pakistan. Our Principal offices and Head office are based In Europe-UK and Pakistan with branch offices worldwide. With more than 150 sub-consultants and Associates working all over the world. Visa Centre is the oldest Company providing Job Based immigration (Immigration with Job). Contact Us for Following Visa Services: Immigration, Nationality Services, Business Visa, Student Visa ,Schengen Visa, Family Visa, Study Visa, Visit Visa, Work Visa, Free Visa Assessment, Visa Rejection Appeals, Apply For Scholarships, Australia Points Calculator, Canada Points Calculator Pakistan Visa Centres: With more than 15 Offices and Associates in pakistan Lahore Karachi Islamabad Faisalabad Rawalpindi Gujranwala Sialkot Sahiwal Jehlum Multan Peshawar Mirpur Quetta Hyderabad Sargodha International Visa Centres: With more than 9 Offices and Associates World Wide Pakistan UK Europe USA Canada Australia New Zealand Dubai Middle East Saudi Arabia Japan China Schengen We provide Career / Educational Counseling Service in Pakistan. We represent more than 190 Universities and institutes from more than 51 countries around the globe. We are providing services to students for study abroad and Student Visa We have the biggest portfolio of International Students Scholarships, Free Education and Financial Assistance for brilliant students Services provided for study abroad and higher education for students includes: Selection of University Financial Assistance Visa processing Counseling, Admissions, Visa Guidance, VISA Interview Preparation. Accommodation Arrangement Pre - Departure / Arrival briefing Free IELTS Preparation Classes for Visa Centre Registered students.

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