THE DIVISION

Constellation HomeBuilder Systems (CHS) is the leading software vendor exclusively focused on the homebuilding industry. It is North America's fastest growing and most successful provider of fully integrated construction information management solutions for homebuilders. 

Our parent company is Constellation Software Inc. (CSI), a well-capitalized, publicly traded Canadian software company that specializes in vertical market software (www.csisoftware.com). We offer the benefit of working with a medium sized company while enjoying the support and opportunity of being part of a large organization. 

THE POSITION

We are looking to hire 1 Enterprise Software Support professional, with exceptional analytical, verbal and written communication skills, and advanced database capabilities, to fulfil technical support duties, from the Contour-Karachi office, as part of CHS’s global Client Care team.

The role requires gradual ramp-up to a full end-to-end support resource, long-term, able to resolve the most complex database, accounting and other resolutions in all modules of the enterprise suite. 

RESPONSIBILITIES

• Act as the first line of communication with clients, thus focusing intently on customer satisfaction and relationship management.


• Resolve user knowledge-caused issues and other configuration, troubleshooting and software installation issues.


• Answering complex questions on function and usage of products


• Investigating, managing, tracking and closing client support issues, specifically related to the database and functions of the application(s)


• Meets all defined service levels for unresolved problems, re-assigns ticket to the appropriate internal/external team


• Applies technical aptitude (operating systems, PCs, printers, remote 


• Advises the Team Leader - Customer Care, of sensitive Client situations


• Attends and participates in Team meetings


• Attends CHS product training, as required


• Makes recommendations to address problems, improve service and provide improved support


• Develops frequently asked questions (FAQ) documentation 

REQUIRED SKILLS

• University degree


• 3 to 15 years of technical, enterprise software support experience (preferably with international customers)


• Industry experience residential/commercial construction, property management, real estate management concepts/methodologies and general accounting practices


• Excellent SQL, Asp.net experience


• Proficient in MS Windows applications


• Excellent communication skills with clients at all levels from senior executives to accounting clerks and third-party implementers


• An aptitude for caring for Customers and must have the analytical ability to resolve customer issues


• Comfortable managing conflicting demands


• Excellent interpersonal skills (verbal and written)


• Positive team attitude and ability to adapt to a fast pace environment


• Superior analytical skills and works well under pressure

WORK HOURS: 5:30/6:30 pm to 2:30/3:30am (Pakistan Standard Time)

BENEFITS PACKAGE

Contour Software is committed to provide exciting learning opportunities, quality of work, and work-life balance to its employees.

Our benefit package includes:

• Market-leading Salary


• Medical Coverage Self & Dependents


• Parents Medical Coverage


• Provident Fund


• Employee Performance-based bonuses


• Home Internet Subsidy


• Conveyance Allowance


• Profit Sharing Plan [Tenured Employees Only]


• Life Benefit


• Professional Development Budget


• Recreational area for in-house games


• Sporadic on-shore training opportunities


• Friendly work environment


• Leave Encashment