We are a new and exciting start-up based in Islamabad. Our online platform aims to revolutionize the construction industry in Pakistan. We are looking for highly motivated core team members to join us on an exciting journey.

Provides professional telephone operations support to answer and manage incoming calls from a variety of sources. All customer service support personnel must provide professional, courteous, resourceful support to all incoming calls. Personnel must be proficient in relevant computer applications, customer service principles and practices, call center telephony and technology, data entry, and clerical processes. Attention to detail is necessary to manage complexity of calls. All customer service personnel are considered essential personnel. 

Typical Duties and Responsibilities: 

Answer calls frequently and professionally 

Respond to inquiries 

Document inquires

Forward relevant calls to related departments/individuals

Setup followup calls and protocols

Provide managers with requested information in a timely manner 

Complete call logs and call reporting 

Other duties as assigned 

Required Qualifications 

Excellent English both written and spoken

Proven customer service skills 

Ability to conduct effective and efficient transactions with customers 

Must be able to possess a calm and reassuring telephone manner 

Ability to adapt to changing work requirements with multiple tasks and priorities 

Proven experience with Microsoft Office Applications 

It’s an excellent opportunity to grow with a dynamic team that is taking on a grand challenge. The right opportunity will be presented to the matching candidate. Are you one of them?