e-BizSoft is currently looking for an experienced Technical Support Engineer for its Lahore Office to provide support for the customers of our products.

Key Responsibilities

·         Understand and master the company’s products and services through training and hands-on usage.

·         Provide customer support to clients via various communications tools including email, phone, or live chat.

·         Gain a technical understanding and can at least analyze root causes and fix non-development issues (i.e. can address technical issues that don’t require development team’s help).

·         Troubleshoot products installation and minor issues.

·         Provide demonstrations of services and products.

·         Interface with the internal teams including product development, quality assurance, and management to communicate support incidents that require upstream attention and/or resolution.

·         Document incidents as well as other deliverables such as help files, FAQ, online help, knowledge bases, etc. Be organized and properly update incident tickets, etc.

Experience Required:

·         Minimum 3 years in a similar position

·         Basic experience with software programming concepts (including databases, user interfaces, websites, and webpages)

·         Must be able to use Microsoft Windows efficiently to be able to install, maintain and troubleshoot software products and their underlying and software components

·         Must have good verbal and written English communication skills

·         Must be able to work Mon-Fri 9am to 5pm United States EST (including Daylight Saving Time)

·         Must be customer-oriented and highly responsive; must have an understanding and adherence to SLAs

·         ITIL certification will be a plus

About e-Bizsoft

Founded in 2000, e-BizSoft is headquartered in Ft. Lauderdale, Florida in the USA, with offices in Karachi and Lahore, Pakistan. e-BizSoft provides turnkey solutions and services to clients in the telecommunications, wholesale food, retail, numismatics, healthcare staffing, and financial services industries. We are Microsoft® Partners that specialize in hosting, implementation, customization, and support services for Dynamics® GP, AX, CRM, as well as Magento and Intuit® QuickBooks platforms, and Cloud-based solutions. We also market our own product lines including Trxlink® and NIM™.

We offer attractive employment opportunities with the chance to work with an international client base across a variety of industries. Our employment incentives include flexible working hours, paid leaves, competitive salaries, telecommuting, a friendly, collaborative working environment with teams spanning the globe, and the chance to work with some of the most cutting information technology platforms in the market today.