• Provide technical and customer support by troubleshooting and maintaining a multitude of computer and computer related software issues
• Provide independent analysis, problem solving, and communication to users, as well as internal communication lines
• Interact with application software and operating systems to diagnose and resolve unique, non-recurring problems
• Provide written and verbal reports in an efficient, process-driven manner as per related Service Level Agreements, and as directed by manage

Required Skills

• Prior experience of Microsoft technologies i.e Microsoft Cloud, Office 365, Azure.
• Good understanding of Technical Support.
• Good understanding of how an incident Ticketing system and escalations work
• Prior technical support experience or system administration is preferred
• Fluency in English communication skills and ability to communicate technical information to both technical and non-technical users.
• Be proactive in developing their own customer relations
• Have good technical knowledge of computers software & hardware.
• Be a competent presenter.

Note: This is a permanent night shift job and timings will be 9:00 pm to 6:00 am