Next Level Communications (Pvt.) Ltd is a rapidly growing system solutions integrator, telecommunication and power system solution company. We are seeking independent, young positive and energetic individuals to fill our dynamic customer service positions in a fast-paced and ever-changing environment.

Responsibilities:

• To update & prepare list of out of warranty installations with the assistance of Sales / Service Manager
• To look after customer calls / complaints and any technical assistance or required information
• To update customer data base of all installations to keep the track of warranties and due date of expiry of warranties.
• To prepare service contracts / SLA’s / Annual Maintenance contracts in all regions with the assistance of respective Sales Managers. (Field Work) 
• To prepare quotes for accessories or post installation requirements.
• To take update of updated stock from all regions and prepare a summarized report.
• Assist with day-to-day administrative queries from or regarding the field engineer.
• Follow up with service department and customer to ensure that appropriate actions were taken on customers’ requests.
• Weekly reporting to Service Manager for the executed activities along with next week plan.
• Generating Service Revenues as per assigned service targets.
• To Visit Clients for Agreements and customer service related activities.

Education and Experience

• Proficient in relevant computer applications
• Knowledge of customer service principles and practices
• Customer service / Service Sales experience is a plus
• Minimum Bachelor’s Degree, MBA will be prefered