JOB SUMMARY
Answer calls and inquiries from all wi-tribe customers or prospects while providing an excellent quality of service and with the objective of assuring the customers loyalty.
REGULAR DUTIES/RESPONSIBILITIES
· Answer the calls and inquiries from all customers with courtesy, efficiency and professionalism.
· Process and escalate all customers’ requests following the processes and procedures as defined by the Customer Care direction.
· Serve all customers through defined channels (Call, E-mail and Web Chat).
· Handle, follow up and resolve customer complaints.
· To perform other duties as assigned
Follow the company’s rules.
JOB SPECIFICATIONS
Fresh Graduates may apply who have completed their studies and have no future plans for further studies.
KNOWLEDGE AND COMPETENCIES
•Long term career orientation
•Basic computer knowledge and technical skills
•Strong communication skills
•Handle work under pressure
•Team spirit
•Active listening