Quality Assurance Executive  
Prime BPO   More jobs from this company

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Job Title:   Quality Assurance Executive
Category:   Quality Assurance (QA)
Total Positions:   2
Job Location:   Rawalpindi
Gender:   No Preference
Age:   20 to 35 years
Minimum Education:   Intermediate/A-Level
Career Level:   Experienced Professional
Minimum Experience:   Less than 1 Year
Apply By:   Feb 14, 2022
     
     
 
Job Description:

The quality Assurance Executive (QA) is responsible for assessing the quality of the performance of our call center.

Responsibilities:  

  •  Perform live call monitoring and provide trend data to the site management team. 
  • Perform daily evaluations of customer interacting departments.
  • Participate in all QA meetings, training and workshops to be aligned with the team and  better understand the updates and processes.
  • Making and sharing daily productivity reports.
  • Participate and coordinate in calibration sessions. 
  • Call Scoring according to call evaluation.
  • Provides feedback to Sales reps, team leaders, and managers. 
  • Conduct feedback and training sessions for reps.
  • Resolve any disputes filed by reps, TLs, and/or Managers.
  •  Prepares and analyses internal and external quality reports for management staff review.
  • Perform any and all other duties as assigned. 
  • Achieve all daily and monthly KPIs.
  • Qualifications and Skills Needed: 
  •  Bachelor’s Degree is preferred.
  • Excellent English communication skills
  •  Must be comfortable with working night shift.
  • Excellent verbal, written, and interpersonal communication skills.
  • Experience in the role is a plus. 
  •  Excellent proficiency in MS-Excel (Stats/Graphs) 
  •  Adaptability. 
  •  Detail oriented.
  •  Exceptional listening and analytical skills.
  • Selection Process.
  • Candidates will first go through an assessment test.
  •  Only those candidates who pass the assessment test will go through the next round of interviews.
  • What are we offering?
  • Excellent remuneration 
  • Paid Annual, Sick & Casual leaves.
  • Leaves Encashment 
  • Health Insurance (Self & spouse) 
  • Transport (For Females only)

Company Information
 
Company Name:  Prime BPO
Company Description:
pPrime IT Solutions/p

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