Job Title: |
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Customer Support Representative |
Category: |
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Client Services |
Total Positions: |
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1 |
Job Location: |
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Lahore |
Gender: |
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No Preference |
Age: |
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22 to 39 years |
Minimum Education: |
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Bachelors |
Degree Title: |
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BBA / BS / B.Com / BA Equivalent |
Career Level: |
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Experienced Professional |
Minimum Experience: |
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3 Years |
Salary Range: |
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PKR 35,000 to 40,000 per Month |
Apply By: |
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Dec 27, 2021 |
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Job Description: |
- Serves customers by providing product and service information and resolving product and service problems.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
Job Specification
- Customer service
- Product knowledge
- Market knowledge
- Quality focus
- Problem solving
- Documentation skills
- Phone skills
- Listening
- Resolving conflict
- Analyzing information
- Multi-tasking
Timing: 12:00pm- 10:00pm |
Company Information |
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Company Name: AffinityVibez Pvt Ltd Company Description: We Listen And Resolve! AffinityVibez is the finest business management consulting firm based in Lahore, Pakistan. With in-house recruitment services, protection from data breaches, forecasting of your budgets, digital marketing, web solutions, and other inspection and auditing with the QA department, every expert is available 24x7. You can connect with us virtually; we will handle all your queries. We provide services to our partners and clients globally. Our pro teams have successfully served various industries with these services. The top-tier examples are London Motor Sports, Universal Livestock, Plaza Chauffeurs, DigitVibez, Continental car hire, and others. We are here for your assistance if you have strategy and planning issues.
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