The Customer Experience Officer plays an essential role as the liaison between the company and its clients. The individual in this position must possess a great deal of tact and empathy as well as excellent understanding and enthusiasm for the goals and directives of our brand SAYA. This position requires excellent skills in written communication, people skills, excellent call taking skills and a dedication to providing excellent customer service.

Provide written correspondence in response to emails, chats, social media and written letters from customers.

Respond to written and telephonic complaints/queries.

Should be able to take inbound and make outbound calls with excellent customer service skills.

Ensure all complaints and queries are answered in an assigned timeframe and according to SAYA’s established procedures and controls.

Determine when escalated situations must be communicated to Customer Experience Lead and assist in this communication.

All other duties as assigned